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Return Policy & Support

Maker’s Coffee Company is a family-oriented business that strives to offer the best possible customer experience.  When you order from us you are supporting a small business that sincerely appreciates our customers and their shopping experience.

Since we offer different brand name products, we ship from many fulfillment locations all over the country and in some instances directly from the manufacturer.  This helps us offer our customers competitive pricing for the products we provide.  In addition, all the Coffee in our Specialty Coffee Roaster marketplace is provided directly from Specialty Coffee Roasters who are approved 3rd party sellers on our platform.

Our unique multi-vendor marketplace platform is a bit different compared to a standard Ecommerce site, so please review this page so you are aware of our return policy and how it works.  It is important to note that our 3rd party sellers may have their own policies, so please make sure to view their policies on their individual store pages on makerscoffee.com.

Order Support

If you need order support please click here to open a support ticket.

Return Policy Basics

  • Returns must be made within 30 days of shipment.
  • Items must be exactly how they are shipped to you.  New, unopened, unused and undamaged. Containing all original parts, contents, manuals, accessories, packing and shipping materials.
  • Returns received that do not meet our return policy conditions will be refused.

Restocking Fee

All returns are subject to a 20% restocking fee and original shipping fees.

Return Merchandise Authorization

All returns require a Return Merchandise Authorization number. (RMA)  Please contact us first for instructions to arrange for RMA.  Once given an RMA number, Returns must be postmarked within 7 days.

Return Address

Please wait to be given a return address as part of the RMA process before returning an item.  Items are shipped from all over the country from several fulfillment locations, so depending on the specific item the return address will be different.

Return Shipping

Shipping cannot be refunded and return shipping is the responsibility of the customer.  It is recommended that your return shipment is insured for the full purchase amount.

Damaged Items

On rare occasions shipping damage happens even if an item has been packaged very well.  Please be sure to inspect the item(s) in your package for damage once it has arrived.  If an item has been damaged during transit, please contact us for assistance immediately so we can assist you.  Please do not discard any packaging.  Be very careful and practice safety measures if an item is damaged and has dangerous damaged or broken materials, for example broken glass or sharp pieces.  Please take digital images of the damaged item, we may need these.  If you wait to contact us we may be unable to assist with a claim, so contact us immediately if you have recieved a damaged item.  5 days maximum

Delivery Refusal

Please be aware all orders that have been refused for delivery from Maker’s Coffee Company are subject to a 20% restocking fee including any original shipping fees.  This policy also applies for all returned items without a Return Merchandise Authorization number. (RMA Number)  Please see our return policy before returning any items.  We reserve the right to deduct any restocking fees and shipping fees from any amount refunded.

Outside Return Period

If an item is outside our 30 day return period and is defective, please contact the manufacturer directly for warranty support.  Product support information can be found on the specific product’s page on our website.  You can also find many product support pages and manuals for each product on our website on the product pages.  In many cases they’ll be able to guide you through a solution that doesn’t require warranty support.

 Commercial Sales

We are unable to accept returns for any Commercial equipment, products, espresso machines, grinders, accessories, etc.  Please see our Commercial Policy for more information and support.

 

 

 

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