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Frequently Asked Questions

makerscoffee.com is an online Specialty Coffee marketplace that features world class Specialty Coffee Roasters combined with the Maker’s Coffee Company Ecommerce platform that showcases premium Coffee products and equipment.  On this page you will find answers to the most frequently asked questions about our site and platform.  If you do not find answers to the questions you are looking for here or elsewhere on our site, please feel free to contact us.

Will the Coffee I order arrive fresh?

When you order Coffee from our marketplace, you are ordering this coffee directly from the Specialty Coffee Roaster themselves. All orders for Coffee are received, processed and shipped directly from these Specialty Coffee Roasters. They pride themselves on the freshness of their Coffee and its exceptional quality. Many of the Roasters have roasting schedules they maintain to maximize this freshness, quality and flavor. It’s a good possibility the Coffee you receive from them would have been roasted that day or within days of your order.

How is the Coffee packaged?

It’s important to note that each Specialty Roaster has their own methods to package the Coffee they roast to maintain maximum quality, freshness and flavor. These are the most common methods being used to package the Coffee.

Loose bags are the most common packaging method for freshly roasted Coffee. The loose bags normally have not been vacuum sealed, but frequently have a small one-way breather valve. This valve allows air to easily vent out of the packaging which helps maintain the freshness. At times Coffee is packaged using nitrogen to infuse a Tin or without in a Tin that is breathable. For grounds only they can be vacuum sealed in the package into a brick like shape.

Where is the Coffee shipped from?

All of the Coffee in our Specialty Coffee Marketplace is shipped to you directly from the Specialty Coffee Roasters themselves.  All orders for Coffee are received, processed and shipped directly from these Specialty Coffee Roasters.  At this time the Specialty Coffee Roasters on our platform are all located and freshly roast their Coffee in the United States.

Can I have Coffee delivered on a schedule?

Yes absolutely, many of the Specialty Coffee Roasters on our platform offer Coffee Subscriptions of all sorts.  These can be found in our Coffee Marketplace on the Coffee Subscriptions tab.  Make sure to check back often, because the Specialty Coffee Roasters add new things all the time.

Where can I view all of the Specialty Coffee Roasters?

You may view all of the Specialty Coffee Roasters in our Specialty Roaster Directory on the Coffee Marketplace page.  Make sure to check back often, because more are coming soon.

Why are subscription sign-ups separate from product purchases?

Our system processes subscriptions separately from product purchases to help processing and renewals.

How do I log into my account page?

At the very top of the page you will see the My Account page or you can find it under Account at the very bottom of the page, by clkicking on My Account.  You may also click the links in this message. 

How do I open a support ticket if there is a problem with my order?

You will be able to open a support ticket if you are logged into your account by clicking on the Orders tab at the very top of the page.  You may also click on the Order Support link under Help & Support at the bottom of the page.

Once you are in the order support page you can click on the Support button next to the order you need support for.  Next you will be able to select the specific product you need support for, and your message will be sent to the seller of that item.

What if I need to return an item?

Our unique multi-vendor marketplace platform is a bit different compared to a standard Ecommerce site, so please review our return policy and how it works.  It is important to note that our 3rd party sellers may have their own policies, so please make sure to view their policies on their individual store pages on makerscoffee.com.

The return policy can also be viewed under the Help & Support tab at the bottom of the page.

Can I change or cancel my order?

Our unique multi-vendor marketplace platform is a bit different compared to a standard Ecommerce site.  Once you’ve placed an order on our site the details are sent to suppliers and vendors for processing.  Once an order has been marked as completed there is no way for us to change or cancel it.

Please contact us or open a support ticket as soon as possible if you need to cancel an order.

If an order has been marked as completed please refer to our Return Policy for addtional information.   

 

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